Mai viết bài tổng hợp việc làm tại Malaysia tháng1, tháng 2 năm 2022 bên dưới để mọi người tham khảo và apply nhé. Hiện tại, vì tình hình dịch bên của cả hai nước đang khá căng thẳng nên chỉ một vài công ty tuyển dụng nhân viên từ Việt Nam. Và quá trình tuyển dụng, làm visa và các giấy tờ có liên quan có thể sẽ kéo dài hơn so với bình thường. Các bạn đọc kỹ ghi chú các công việc nào chỉ tuyển ở Mã Lai, công việc nào có tuyển tại Việt Nam nhé.
Blog của Mai chỉ tổng hợp job để mọi người tham khảo, mọi người gửi CV không cần đính kèm website của Mai nhé. Mỗi jobs bên dưới, Mai kèm email có thể trực tiếp từ HR, Headhunter, email của các anh chị đang làm việc tại công ty đó và sẽ refer internal cho CV của bạn, hoặc LinkedIn của HR/ công ty để các bạn có thể trực tiếp apply nhé. Các bạn apply tìm việc làm tại Malaysia lần đầu có thể tham khảo thêm bài Kinh nghiệm tìm việc làm tại Malaysia phần 1, hỏi và đáp tìm việc tại Mã Lai phần 2 và đọc thêm về cuộc sống tại Malaysia ở đây.
#1 Concentrix – Tech Support (candidates in VN & MY)
Salary: 4.3k to 4.8k + 200 housing allowance
Min Requirement: at least 6 months of call center/CS experience
Working hours: 10am-7pm
Working location: KL Sentral
Position Summary
- Responsible for providing telephone/email/chat, and remote diagnostic technical support of desktop and portable products.
- Answer questions about installation, operation, configuration, customization, and usage of assigned products.
- Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Document problems in the support solution database for diagnostics and solution implementation.
Duties and Responsibilities
- Responds to customer technical problems/issues related to hardware and networking via phone.
- Assists customers by diagnosing problems and providing resolutions for technical service.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of Dell’s product line, policies, and procedures.
- Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
- Focuses on delivering a positive customer experience according to Dell standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current Dell customers.
- Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support.
▶️ Referral apply email: asiajob.cv@gmail.com. Email title [ Job-title_ Name]
#2 IBM – Finance Delivery Analyst – Account Receivable
Skills Requirements
- Fresh graduates to 5 years of relevant work experience in a Finance & Admin BPO or any other industry in accounting field & handling Account Receivable
- Good working knowledge of the Account Receivable process
- Ability to manage a high volume of tasks/accounts and work independently.
- Ability to prioritize tasks, manage multiple priorities and tight deadlines
- Good relationship-building skills and Good Team Player
- Working knowledge of SAP and Excel
- Good oral, reading, and written communication skills in English & Vietnamese language requirements
- Proficiency in Vietnamese. Native speakers or local candidates with Vietnamese speaking, reading and writing skill are welcomed to apply
Required Technical and Professional Expertise
- Fresh graduates to 3 years of relevant work experience in a Finance &Admin BPO or any other industry in accounting field & handling Collections
- Ability to communicate with accuracy and clarity both verbally and written in English and Vietnamese
Preferred Technical and Professional Expertise
- Exposure to Cash Application (Applying Cash ) and reporting /Credit and collections
- Exposure to AR Reconciliation and Age wise Analysis of overdues
▶️ Apply at IBM – Financial delivery analysis
#3 Concentrix – IT Customer Service Representative (Candidates in VN & MY)
Salary: 4.1k to 5.1k + 200 housing allowance (in Malaysia) + 300 complexity allowance
Min Requirement: Tech related grad and/or Tech support experience. Bachelor Degree in IT field preferred
Working hours: 9am-6pm, Mon-Fri
Working location: KL Sentral
Duties and Responsibilities
- You are responsible for the overall performance of your team with a strong focus on agents’ performance. As such you will be able to supply all required knowledge on an ad hoc and structured basis.
- Responsibilities include the monitoring and managing for performance of all KPI’s including telesales campaign target. By providing training, coaching and expert advice your team members will exceed all targets set for them. By analyzing data from multiple sources you will find areas in need of improvement and provides this through process improvement and staff management.
Roles:
- Answers incoming calls, faxes, postal mail and emails relating to the program supported
- Provides information about the programs supported to enable customers to access the programs and the associated benefits
- Identifies customer requirements and ensures they are answered or routed through the appropriate support area
- Manages customer escalations and ensures that these are answered, tracked and escalated as required. Escalates issues outside of service boundaries when a resolution is unable to be confirmed
- Ensures that activities and tasks required are performed and or documented in tools where provided
- Follows correct processes and procedures for changes in supplied tools as required
- Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Provide call backs and or call downs to subscribers and partners as required
- Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
- Provides a high level of professional and competent customer service and is able to communicate effectively with customers.
▶️ Referral apply email: asiajob.cv@gmail.com. Email title [ Job-title_ Name]
#4 FUJIFILM BI SSC – Technical Support Executive (Candidates in VN & MY)
Duties & Responsibilities
- Provide remote technical support to customers via telephone, e-mail and other appropriate means for FUJIFILM products & services.
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. Deliver the best customer experience by adhering to the Company policies and procedures. Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship
- Take part in team events and support team actively
Qualifications – External
- Diploma/Degree in Information Technology or equivalent.
- Relevant knowledge and experience in IT and Printing Technology (will be an added advantage).
- Knowledge of
- Operating Systems: Windows (Desktop and Server OS) and Mac (Desirable).
- Software: MS Office and Adobe Suite (Desirable).
- Hardware: Desktop, Laptop, Server (Desirable) and Networking devices.
- Networking: LAN and Wireless Technology.
- Email infrastructure
- Applications: Citrix and SAP Printing experience (Desirable)
- Previous Experience in IT Helpdesk, Server Support or Network Admin roles will be highly regarded.
- Strong interpersonal and communication skills, both verbal and written
- Ability to develop knowledge and skills independently.
- Ability to work independently as well as part of a team.
- Must have advanced troubleshooting and problem solving skills.
- A record of a can-do, mature and professional attitude, and attention to detail.
- Keep up to date with current technology.
▶️ Easy apply from Linkedin – Technical Support Executive
#5 DXC Technology – Technical Support
Responsibilities
- Successfully resolve hardware and software technical issues from incoming internal or external businesses and end user’s contacts
- Respond to service, product, technical, and customer- relations questions
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
Education And Experience Required
- Diploma or bachelor’s degree
- 0 to 2 years’ experience in relevant technologies and customer environments; Open to fresh graduates
- Relevant industry qualification where applicable.
Knowledge And Skills
- Excellent verbal and written communication skills in VIETNAMESE to support VIETNAMESE customers
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Understanding of case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience.
- Willing to work in shifting schedule
▶️ Easy apply from Linkedin – Technical Support
#6 Accenture – Digital Marketing Facebook (Candidates in VN&MY)
Position: B2B Sales & Digital Marketing (Vietnamese Speaker)
Location: KL Sentral. Move to Malaysia after getting offer and Work from home in KL.
Salary: Basic 4100 + Housing allowance 200 + 15 – 20% Sales commission
Working hour: Country support business hours
- Candidates must have passport with 16 months Validity.
- MUST have Bachelors degree certificate
- Willing to travel to Malaysia after getting offer (Employment Visa provided)
- Quarantine charges paid by the company. Flight ticket provided
Duties & Responsibilities:
- Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
- Manage a portfolio of SMB clients with responsibility for growing revenue
- Acquiring new advertisers within the small and medium business (SMB) space
- Provide pre and post-sales support for all products
- Provide product and tool support to improve clients’ experience and drive higher product adoption and spend
- Become an expert on all Facebook advertising solutions (including Instagram)
- Ability to identify trends and solve problems facing multiple SMB clients
- Providing vital product insights and feedback from our customers to engineering
- Champion and produce success stories for customers who have had success in growing their business by using our products have used our products to grow their business
- Use a variety of tools including MS Excel, Salesforce and others to research, communicate and sell to the customer Requirements:
- Ability to speak, read and write fluent English/Native language.
- Must be open to relocate to Malaysia once the borders are open.
Requirements:
- Ability to speak, read and write fluent English/Native Languages (Vietnamese)
- Experience in Business to business sales & Digital Marketing
▶️ Referral apply email: asiajob.cv@gmail.com. Email title [ Job-title_ Name]
#7 Accenture – Chat Support Facebook (Candidates in VN & MY)
Working location: Kuala Lumpur
Working hours : Rotational shifts
Salary: 3300-4000(base) including 200RM housing allowance and 500RM complexity allowance.
Other benefits: Employment Pass, Medical insurance, Annual leaves, Medical leaves
- Bachelors degree certificate
- Willing to travel to Malaysia after getting offer (Employment Visa provided)
- Quarantine charges paid by the company. Flight ticket provided
Job Expectations:
- Understand customer enquiries and respond via applicable channels: email, and chat (NO PHONE CALLS)
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Skills Required:
- Bachelor’s Degree in any discipline with 1 year customer service experience
- Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
▶️ Referral apply email: asiajob.cv@gmail.com. Email title [ Job-title_ Name]
#8 Cognizant – Senior Process Executive-Voice (Only candidates in MY)
Job Description
- Verify and review information as per policy and guidelines.
- Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
- Gather information via outbound calls to businesses
- Work with high profile tech/ evolving AI
Application Criteria
- Ability to handle multiple tasks simultaneously
- Ability to work with a high degree of accuracy (great attention to detail / content review)
- Ability to work in a fast paced environment with minimal supervision
- Great interpersonal and communication skills
- Excellent attendance record
- Excellent timekeeping
- Possess the ability to work in a team environment as well as independently
- Sense of ownership and pride in your performance and its impact on the team.
- Experience in data analysis and reports (not mandatory)
- Have an extensive exposure to customer service (not mandatory)
▶️ Apply for Senior process executive – Cognizant
#9 Cognizant – Process Executive / Senior Process Executive (only candidates in MY)
- SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
- Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
- Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
- Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
- Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
- Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
- Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.
▶️ Apply for Process Executive – Cognizant
#10 Tiktok – Quality Assurance and Trainer, Customer Service ( Candidates in VN &MY)
Responsibilities
- Ensure quality framework is in place based on the business types/facts by coordinating across regions and stakeholders.
- Implement clear overall quality strategy with scalable process, tools and systems that allow efficient monitoring of performance versus target.
- Assesse quality issues, conducts root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance.
- Research and understand customer expectations and needs to drive their satisfaction.
- Identify and develop individualized and group training plans to address varying needs.
- Effectively communicate updates and developments with team members, trainers and management.
- Produce statistical reports and insights on quality performance.
- Calibrate and certify Inhouse and Outsource trainers and subject matter experts.
- Be responsible for the initial SOP setup, local language translation, system and process test to meet the launch readiness requirements when business expands to new countries.
Qualifications
- BA/BS degree or equivalent practical experience.
- 3-5 years experience in quality and training, preferably within Customer Service.
- Eager to learn, initiative taker and problem-solver.
- Excellent written, verbal and interpersonal communication skills.
- Experienced in developing and executing training programs.
- Excellent skills for communicating and relating with both team members and customers.
- Good written and verbal communication skills in English & Vietnamese.
- Experience in eCommerce or marketplace platforms is a plus.
- Work comfortably with Microsoft Word and Excel.
- Will require rotation shifts, weekends, and holidays
▶️ Apply for positions on TikTok
#11 BASF – Analyst, Collection Services
Main Tasks
- Responsible for execution of dunning and collection activities for assigned customer/country portfolio following global/regional active reminding guidelines, policies and procedures, and ensure deliveries meeting requirements defined in service level agreement and KPIs for process efficiency, effectiveness and quality control.
- Organize dunning letters and perform collection calls/mails and document customer contacts results for assigned country/customer portfolios.
- Identify disputes and provide solution through close collaboration with accounts receivables unit, local credit risk managers and sales or customer service organization of business units.
- Support local Credit Risk Management teams concerning individual/ad hoc requests in the area of dunning activities, dunning strategy, blocked order management and others.
- Ensure full compliance with global/regional active reminding guidelines, policies and procedures and full achievement of service level and KPI targets.
- Discuss follow up measures team-internal and with related counterparties based on regular reporting of active reminding activities.
- Participating in training activities to continuously improve and enhance knowledge, technical and communication skills.
- Provide back-up for team members and contribute to best practices sharing in the team.
- Support team colleagues according to back up plan and on ad hoc basis if required.
- Actively contribute to knowledge sharing in the team and strive for operational excellence.
- Support Senior Analyst in team building and Specialist in knowledge management and process improvement activities.
- Participant in and contribute to team activities.
- Support team Specialist in knowledge management and process improvement projects.
Requirements
- At least Bachelor degree in accounting/finance/business, or communication/psychology accomplished with business studies.
- Minimum 2 years working experiences in customer services, accounts receivables, finance delivery services at share service centers or in debt collection agencies.
- General understanding of accounts receivables management and debt collection services.
- Very strong communication skills with effective argumentation.
- Very high customer focus for both internal counterparties and external customers.
- Ability in working independently with high responsibility and self-motivation.
- Strong ability in dealing with conflicts and in working under pressure.
- Basic knowledge in standard Microsoft Office software (word, excel, power point) and if possible also with SAP.
▶️ Link apply for Analyst, Collection Service
#12 Agoda – Customer Experience Specialist
In this Role, you’ll get to:
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual (KPIs) and team goals
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
What you’ll Need to Succeed:
- MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese
- Immaculate telephone manners and communication skills
- Excellent listening skills, critical-thinker with attention to detail
- Minimum typing speed of 35 words per minute
- Willing to work on rotating shifts including weekends and public holidays
- Ability to work in both a team environment and autonomously
- Demonstrate high degree of integrity and confidentiality
It’s Great if you have:
- At least 2 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply
- English proficiency result e.g. at least 650TOIEC or 6.0IELTS test
▶️ Apply for Customer Experience Specialist – Agoda
#13 Expedia – Partner Success Associate
What You’ll Do
Our vision is to empower our partners to be successful – you will make phone-based contact with our partners to help them:
- Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
- Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform
- Communicate special offers from Expedia Group’s loyal customer base and promotional deals that allow them to benefit from Expedia Group’s merchandising and marketing efforts
- Educate lodging partners on the self-service features available on Partner Central
Who You Are
- Bachelor’s Degree; or equivalent
- 1-3 years of experience
Build & Maintain Teams
- Able to work independently as well as be a strong team worker, ensuring the whole team wins
▶️ Apply for partner Success Associate – Expedia
#14 Accenture- Content Review (Candidates in MY & VN)
- Salary <> 5000RM
- Min requirement: Bachelors degree certificate
- Willing to travel to Malaysia after getting offer (Employment Visa provided)
- Quarantine charges paid by the company. Flight ticket provided
Responsibilities:
- Understand and remain up-to-date with client’s policies and guidelines
- Review user reports regarding website content
- Analyse and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Serve as an advocate for the user community
- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfil base productivity and quality requirements of the client
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Gather, analyse, and utilize relevant data to develop ways to improve overall user experience
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions
- Review of sensitive content sometimes involving graphic or disturbing subject matter
Requirements:
- Minimum 6 months – 2 years of professional work experience
- Bachelor’s degree.
- Fluency in English plus Vietnamese.
- Basic Qualifications
- Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive
▶️ Referral apply email: asiajob.cv@gmail.com. Email title [ Job-title_ Name]
Updating………………………. (cho tới cuối tháng 2, mọi người có thể lưu links này lại để cập nhật thêm nhé)
Nếu bạn đang tìm hiểu về đất nước Malaysia, mời bạn đọc thêm các bài viết khác của Mai tại đây nhé:
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Chúc bạn tìm được công việc tốt và có những trải nghiệm tuyệt vời ở Malaysia nhé. Follow Mai ở đây Mai Van Blog. Mai cũng có học và chia sẻ về blogging và marketing, nếu bạn quan tâm thì ghé thăm ở đây nhé: bloggertomarketer.com.
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