Mình sẽ viết các bài tổng hợp việc làm tại Malaysia khoảng hai tháng 1 lần trong chuyên mục Việc Làm Tại Malaysia. Dưới đây là tổng hợp danh sách việc làm tại Malaysia tháng 4/2021, hi vọng bài tổng hợp hữu ích cho mọi người.
#1 Claims Specialist (only candidates in MY)
Basic salary: 4000-4500 [up to 5000 for those are still on EP]
Create win-win outcomes for customers and ICF
- Make decisions, on behalf of ICF, in relation to adjudication of claims under the terms and conditions, client expectations and service level expectations.
- Engage with customers to:
- Provide timely and accurate updates and resolutions.
- Follow up additional information where required without delay.
- Provide outcomes on adjudication process.
- Handle communications with stakeholders in line with agreed procedures and guides for conversations.
- Deliver outcomes and decisions which are cost effective, timely & meet customer needs in line with program requirements
- Register required information resulting from the contact in ICF’s IT systems, as required by procedures.
- Identify and take responsibility to escalate issues when outcome is dependent or outside of authority limits set.
Foster positive relationships
- Act as a positive ambassador for ICF in all interactions with internal and external stakeholders.
- Resolve issues proactively & factually.
- Make recommendations on actions to help deliver continual improvements to business performance & ICF’s signature customer experience.
- Take responsibility, including driving appropriate action for resolving disputes.
- Utilise resources including training or escalating when required.
APPLY: asiajob.cv@gmail.com
TITLE: [jobtitle -name]
#2 Digital Marketing- Google Ads project (candidates in VN and MY can apply)
NOTE: Relocate to Malaysia right after getting offer.
Basic salary: 4200-4500
Incentive: 1800
Job description
• Support the internet giant’s business customers for online marketing and campaigns on AdWords.
• Communicates to customers via phone, email or chat for any issues related to their interaction with AdWords and My Business platforms
• Manage the relationship between the internet giant and its customers resulting in increased business by providing consultative advice sales solutions.
• Manage and optimize existing Ads (PPC) campaign components including, but not limited to– Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc.
• Help create PPC strategies including keyword research and analysis.
• Implementation of PPC strategies.
APPLY: asiajob.cv@gmail.com
TITLE: [title job – name]
#3 Customer Support Executive ( candidates in MY and VN can apply)
[ Willing to relocate to Malaysia after getting offer]Work location: KL Sentral- 24/7 rotation shift basis
Client Management
- Answer client’s questions related to the company services via live chat, phone and email;
- Escalate clients’ requests and complaints to appropriate specialists;
- Update clients about their requests and complaints status accordingly;
- Gather client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement. Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication, using a CRM Resolving and accurately logging customer requests with the highest level of professionalism, ideally in a single chat/telephone call.
- Services may include providing general company and policy information, responding to account status and company’s services queries, and, if necessary, handling customers’ complaints.
- Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative. Gathering client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.
Knowledge Management
- Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools.
- Proactively research problems and solutions and share this information with the team. Monitor team member’s performance daily
Training & Development
- Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support.
- Attend training on new/updated products or procedures
APPLY: asiajob.cv@gmail.com
TITLE: [title job – name]
#4 Payments processing (only candidates in MY) (Vietnamese/ Korean/ Japanese/ Mandarin)
Job Description:
• Good written communication skills and comprehension.
• Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.
• Good on Numerical ability and Logical reasoning.
• Preferably from Finance background, knowledge of terms like accruals, payment cycles etc.
• Maintaining timelines and accuracy in processing.
• Attention to details and ability to meet deadlines.
• Two years of experience preferably in invoice processing, payment calculations, reconciliations.
• Good communication skills and comprehension.
• Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.
• Good on Numerical ability and Logical reasoning.
• Ability to perform peer to peer quality check to limit processing errors.
• Maintaining timelines and accuracy in processing.
• Attention to details and ability to meet deadlines.
• Ability to follow up on open items and prioritize.
APPLY: asiajob.cv@gmail.com
TITLE: [title job – name]
#5 Paid Media Specialist (Candidates in VN and MY can apply)
[ Willing to relocate to Malaysia after getting offer]Key Objective of Role
Paid media specialist is responsible for the overall success of ads in facebook and google channel.Ensuring best practices are followed.
Key Responsibilities
● Be responsible for Google acquisition: Planning, setup, day-to-day optimisation and reporting
● Responsible for all Google products, including Display, UAC, Search, Gmail, Native.
● Basic tracking and pixel setup and troubleshooting
● Google overall strategies and country focus set to achieve goals and KPI’s set by the manager ofthe team
● Retargeting and audience segmentation strategies
● Provide and ensure Google best practices are followed for landing page, creative and ad-copies
● Ensure accurate tracking and reporting of Google
● Drive utilisation and testing of Google’s latest advertising solutions
● Drive implementation of latest marketing automation technology for Google (pLTV bidding,audience integrations, attribution modeling, predictive budget allocations).
● Performance analysis and budget recommendations
● Analyze channel performance and make strategic investment and tactical media optimizations
● Leverage internal/external data and analytics to conceptualise, build and deliver effective campaigns through Google
● Lead and drive A/B, multivariate and other initiatives to optimize performance
● Be responsible for Facebook acquisition: Planning, setup, day-to-day optimisation and reporting
● Responsible for all Facebook different channels: App install and Web install
● Basic tracking and pixel setup and troubleshooting
● Facebook overall strategies and country focus set to achieve goals and KPI’s set by the managerof the team
● Retargeting and audience segmentation strategies
● Implement channel best practices, identify optimization opportunities using data, and architectambitious test plans across targeting, creative/ad copy, platform, publishers, landing page,keywords.
● Ensure accurate tracking and reporting of Facebook
● Drive utilisation and testing of Facebook’s latest advertising solutions
● Drive implementation of latest marketing automation technology for Facebook (pLTV bidding,audience integrations, attribution modeling, predictive budget allocations).
● Performance analysis and budget recommendations
● Analyze channel performance and make strategic investment and tactical media optimizations
● Leverage internal/external data and analytics to conceptualise, build and deliver effectivecampaigns through Facebook
● Lead and drive A/B, multivariate and other initiatives to optimize performance
APPLY: asiajob.cv@gmail.com
TITLE: [title job – name]
#6 Front-End Google Ads project (candidates in VN and MY can apply)
Basic salary: 5500-7000 RM
Incentive: >500RM
Job Requirement
- Biết sử dụng các CMS như wordpress, magento, drupal, wix,..
- Chuyên về Javascript, jquery…
- Ưu tiên background IT, science
- Tiếng anh công sở.
APPLY: asiajob.cv@gmail.com
TITLE: [title job – name]
#7 Content Review Analyst (Only candidates in MY)
Total salary >5000 RM
Basic Qualifications
- Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive
Preferred Skills / Experience:
- Experience with confidential information collection and management
- Experience within a business process outsourcing environment or comparable service environment
Professional Skills Requirements
- Well-developed logic based decision making and ability to triage and escalate borderline cases
- Excellent communication (verbal and written), facilitation and interpersonal skills
- Passion for corporate mission and ensuring a world class user support experience
- Quick learner and adaptable to learn new processes, concepts, and skills
- Excellent organizational and time management skills
- Results-oriented, self-directed, and inquisitive
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
- A reliable, proactive approach to entrusted tasks
- Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities
- Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment
- Passion for social media. Conversant with channels that provide on demand Video
- Neutral mindset to alternative video content that needs classification
APPLY: asiajob.cv@gmail.com
TITLE: [title job – name]
#8 Chat Support – Facebook Ads (candidates in VN & MY can apply)
[ Willing to relocate to Malaysia after getting offer]
Working location: Kuala Lumpur
Working hours : Rotational shifts
Salary : Basic 3100 + Housing allowance 200 + Complexity allowance 500
Other benefits: Employment Pass, Medical insurance, Annual leaves, Medical leaves
- CANDIDATES MUST HAVE PASSPORT with 16 months Validity.
- MUST have Bachelors degree certificate
- Willing to travel to Malaysia in MARCH /APRIL 2021 (Employment Visa provided)
- Quarantine charges paid by the company. Flight ticket provided
Job Expectations:
- Understand customer enquiries and respond via applicable channels: email, and chat (NO PHONE CALLS)
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client’s documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Skills Required:
- Bachelor’s Degree in any discipline with 1 year customer service experience
- Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
APPLY: asiajob.cv@gmail.com
TITLE EMAIL: [job title – name]
#9 Senior Process Executive-Data (Only candidates in MY)
Responsibility:
Stakeholder/Business Management:
- Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
- Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
- Client products to the customer (Analytics, YouTube etc).
- Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
- Create and manage Risk and mitigation plan based on discussion with project stake holders.
- They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
- Report to the manager on performance status and any escalations.
Web: Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT
Design: Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
Customer Relationship Management:
- Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
Apply: asiajob.cv@gmail.com
Title Job: [title job – name]
#10 Content reviewer (Vietnamese based in Vietnam)
[ Willing to relocate to Malaysia after getting offer]
- CANDIDATES MUST HAVE PASSPORT with 16 months Validity.
- MUST have Bachelors degree certificate
- Willing to travel to Malaysia in MARCH /APRIL 2021 (Employment Visa provided)
- Quarantine charges paid by the company. Flight ticket provided
Responsibilities:
- Understand and remain up-to-date with client’s policies and guidelines
- Review user reports regarding website content
- Analyse and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Serve as an advocate for the user community
- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfil base productivity and quality requirements of the client
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Gather, analyse, and utilize relevant data to develop ways to improve overall user experience
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions
- Review of sensitive content sometimes involving graphic or disturbing subject matter
Requirements:
- Minimum 6 months – 2 years of professional work experience
- Bachelor’s degree.
- Fluency in English plus Vietnamese.
- Basic Qualifications
- Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive
APPLY: asiajob.cv@gmail.com
TITLE: [job title – native language ]
#11 Digital Marketing – Facebook Ads (Only candidates based in VN)
[ Willing to relocate to Malaysia after getting offer]
Position: B2B Sales & Digital Marketing (Vietnamese Speaker)
Location: KL Sentral (WFH from Vietnam)
Salary: Basic 4100 + Housing allowance 200 + 15 – 20% Sales commission
- CANDIDATES MUST HAVE PASSPORT with 16 months Validity.
- MUST have Bachelors degree certificate
- Willing to travel to Malaysia in MARCH /APRIL 2021 (Employment Visa provided)
- Quarantine charges paid by the company. Flight ticket provided
Duties & Responsibilities:
- Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
- Manage a portfolio of SMB clients with responsibility for growing revenue
- Acquiring new advertisers within the small and medium business (SMB) space
- Provide pre and post-sales support for all products
- Provide product and tool support to improve clients’ experience and drive higher product adoption and spend
- Become an expert on all Facebook advertising solutions (including Instagram)
- Ability to identify trends and solve problems facing multiple SMB clients
- Providing vital product insights and feedback from our customers to engineering
- Champion and produce success stories for customers who have had success in growing their business by using our products have used our products to grow their business
- Use a variety of tools including MS Excel, Salesforce and others to research, communicate and sell to the customer Requirements:
- Ability to speak, read and write fluent English/Native language.
- Must be open to relocate to Malaysia once the borders are open.
Requirements:
- Ability to speak, read and write fluent English/Native Languages (Vietnamese)
- Experience in Business to business sales & Digital Marketing
Apply:
Email: asiajob.cv@gmail.com
Title: Digital marketing b2b _ name
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